526 Country Squire Rd. Waterloo ON N2J 4G8

COVID-19 Energy Assistance Program (CEAP) Application Form (Electricity)

1 Instructions
2 Consent
3 Eligability
4 Account Information
5 Declaration
6 Submition

  • Please complete only one electricity application for your primary residence (where you reside for more than 6 months of the year). You cannot receive COVID-19 Energy Assistance Program (CEAP) funding for multiple residences, and you can only receive CEAP funding from your electricity provider once. If you have natural gas service, you may apply separately for natural gas CEAP support through your natural gas utility.

    After you have provided your information, please sign this form and provide your consent by: (a) if submitting electronically, typing your name(s) in Section 4; or (b) if submitting by mail, you may print the completed form and sign Section 4 by hand. Please ensure that the information provided is accurate and up-to-date.

    Once completed, including date and signature, press submit. You may also submit your application by email or phone. Visit Waterloo North Hydro’s website wnhydro.com/CEAP for application options. Please only submit your application using one of the methods available.

    CEAP funding is limited and applying does not guarantee that Waterloo North Hydro has CEAP funding remaining. Applications will be processed in the order they are received. For information on lower-income energy support programs available, please visit the Ontario Energy Board’s website.


  • You are eligible for this program if you meet all of the following criteria:

    1. You did not have any overdue amounts on your electricity bill on March 17, 2020, the date of the Provincial Declaration of Emergency.
    2. As of the date you are applying, you have any overdue amounts owing from at least two electricity bills since March 17, 2020.
    3. The account holder (the person whose name is on the bill) or the account holder’s spouse or common-law partner (who must share the same address with the account holder):
      • Is unemployed on the date the CEAP application is submitted; and
      • Qualified for the Canada Emergency Response Benefit (CERB) or received Employment Insurance (EI) after March 17, 2020.
    4. The account holder has not received Ontario Electricity Support Program (OESP) or Low-Income Energy Assistance Program (LEAP) grants in 2020.

    You may be eligible for an enhanced credit if:

    1. Your household’s main heating source is electricity, or
    2. You use one of the following at-home energy-intensive medical devices: Kidney Dialysis Machine, Mechanical Ventilators, Oxygen Concentrator.

    If you are not eligible for CEAP, you may still be eligible for lower-income energy support programs. Please visit the Ontario Energy Board’s website for more information. You may also contact Waterloo North Hydro for information on entering into an Arrears Payment Agreement.